Legal

Terms & Conditions

Last updated: 1 September 2026. Please read these terms carefully before engaging with Caiman Ecommerce.

1. Acceptance of Terms

By accessing or using the services provided by Caiman Ecommerce ("we", "us", or "our"), you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, you must not use our services.

2. Services

Caiman Ecommerce provides marketplace growth, PPC management, creative production, and expansion strategy services for e-commerce brands. The scope of work for each engagement is defined in a separate service agreement or statement of work signed between you and us.

3. Client Responsibilities

You agree to provide accurate information, timely access to accounts and assets, and the resources required for us to deliver the agreed services. Delays or incomplete information may impact timelines and results.

4. Fees and Payment

Fees, billing cycles, and payment terms are outlined in your service agreement. Invoices are payable within the stated terms. Late payments may result in suspension of services until the balance is settled.

5. Intellectual Property

All creative assets, strategies, and deliverables produced for you remain our intellectual property until full payment is received, at which point ownership transfers as defined in your service agreement. You grant us the right to use your brand assets for the purpose of delivering services.

6. Confidentiality

Both parties agree to keep confidential any non-public information shared during the engagement, including business data, strategies, and financial details. This obligation survives termination of the agreement.

7. Limitation of Liability

We are committed to delivering high-quality work, but we cannot guarantee specific marketplace results, sales figures, or performance outcomes. Our liability is limited to the fees paid for the services in question during the prior three months.

8. Termination

Either party may terminate the engagement in accordance with the notice period defined in the service agreement. Upon termination, all outstanding fees for work completed become immediately due.

9. Governing Law

These Terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

10. Changes to Terms

We may update these Terms from time to time. The latest version will be posted on this page with an updated revision date. Continued use of our services after changes constitutes acceptance of the revised Terms.

Questions about these terms?

We are happy to clarify anything before you commit. Reach out and we will walk you through it.